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Backing Up Data from NAS: Resource Credentials Fails - A Communications Failure Has Occured

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Oui, j'ai besoin d'une solution

Hi Guys

I am trying to create a New Backup Job that would Backup Files from a NAStorage NAS Device onto a Tape Drive.

  1. I navigate under Resources > User-defined Selections and navigate to the NAS Device > Browse and Add the Folders
  2. I go down to Resource credentials and Add the credentials that has Full Control over the Folders i am attempting to back up. It is also the Administrator account for both the NAS Device and the BE Service.
  3. Upon testing the credentials I recieve the error: Failed - A Communications Failure Has Occured.
  4. Now - I do not have a complete picture of the setup but i am assuming we have a BE Remote Agent running on the NAS Server given the fact that the Device is listed and recognized by the BE Console ? If no, how do i verify this ?
  5. There are no network connectivity issues because i can access the NAS Device from the BE Server manually.

 

What could be the problem and how do i approach to resolve it ? Do i need to verify some sort of Licensing anomalies here ?

 

Thanks a lot !


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