Hi there. About 1 month ago we upgraded BE2010 to BE2012 as for our maintenance license.
Strange thing happens when i tried to install BE Remote Agent for Windows licenses (3 in total). I cannot install original product license but i can install maintenance ones. So BE thinks I don't have BE Agent license and, after trial period, it denies me to perform backup on remote machines.
The error is:
The serial number(s) entered could not be validated.
After inserting Agent original license serial number (M.......) and performing check. Under Product Name/Description there's this phrase:
The serial number entered was for Backup Exec software, not Backup Exec Maintenance. No expiration information is available for products at this time,
I already did all Live Updates (indeed is a BE2012 SP1) and a Repair installation.
Remote Agent's Maintenance serial numbers were successfully validated.
Kind regards.
Daniele Depase