Hello Everyone
I apologise if this is the wrong forum but I cannot see how to create a new one. And there is not one spcifically on the topic opf the problemss I have.
I have a problem with tape media sets and tried to create a case.
I entered the "one time information" requested for about the twentieth time (I should be called "every time information") and the details of me and the company but was unable to enter he details of the case. It created a case and sent me an email to advise the case number.
OK so I then went to manage the case.
Once again I entered the "one time information" I indicated the name of the existing case and it went off and created another empty case for me.
I now have several of these (empty) cases and no calls or email from Symantec support and I cannot access the created case.
Meanwhile I am not backing up anything and working all hours I can to stay awake reading through other people's similar BUE 2014 experience to mine to try and see f I can find a soultion since Symantec is not helping.
Can anyone suggest what I should do?
Peter
