BE2012 Catalog Error - (catalog'ing BE2010R3 tape), Encryption Key cannot be retrieved

Greetings All,

I am experiencing issues cataloging a tape, the tape was created using BE 2010 (r3), issue being with the encryption key not being found.

I set up the key correctly (I created the original installs so the key is definitely correct). However BE2012 keeps slinging out "The encryption key required by this set (Key Name: BLAH) cannot be retrieved........" etc. (see attachment - Alerting for Key & Key in Situ)

I have raised a call with support, hoever the recommended "fix" was to install SP3, this might fix the issue, however as it requires a change process this end, I figured seeing if anyone else experieced this would be a great start as I wont get the upgrade approve this week.

Any comment/help would be great.

Chris